Shipping & Return
Due to Covid-19 restrictions and supply-chain disruptions, you may experience some delays due to overwhelming parcels in our carriers' network and delays in warehouse processing times. We apologise for any inconvenience, and we thank you for your patience and understanding during this time.
We deliver to all addresses nationwide in Australia on business days (Monday to Friday, excluding public holidays). Orders placed on weekends and public holidays will be dispatched the following business day. Estimated time for standard delivery to
- metro areas is 3-5 business days (includes packing and posting)
- regional areas 5-7 business days
Estimated time for express post delivery to
- metro areas is 1-2 business days
- regional areas is 3-6 business days
The shipping timeframes are a guide only and we offer no guarantees or refunds on postage should Sendle delay the shipment, and we cannot be held responsible for their delays. No refunds will be provided on shipping, should your order arrive later than expected and we are also unable to lodge requests on the customers behalf should delays occur. If a parcel does go missing and you are unable to locate you parcel via Sendle, we ask you to contact customer service on email@example.com
Return & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com